PRE-ASSESSMENT
+ SECTION 1 | INTRODUCTION - 1 MODULE
Unit 1 | Introduction
1. Introduction
+ SECTION 2 | COMMUNICATION - 18 MODULES
Unit 2 | Wants vs. Needs and Open vs. Closed Questions
1. The Importance of Communication
2. Wants and Needs
3. Open and Closed Questions
Unit 3 | Introverts and Extroverts
1. Introverts and Extroverts - Introduction
2. Identifying Introverts and Extroverts
3. Adapting Your Style to Introverts and Extroverts
Unit 4 | Listening
1. Introduction to Listening
2. The Importance of Listening
3. Problems With Listening
4. Active Listening
Unit 5 | Body Language
1. Importance of Body Language
2. Body Language for Active Listening
3. How to Interpret Body Language
4. Applying Body Language
Unit 6 | Emotions
1. The Emotions of Communication
2. Emotional Awareness
3. The Four Worlds
Unit 7 | Section Plenary
1. Section 2: Plenary
+ SECTION 3 | INFLUENCE - 17 MODULES
Unit 8 | Influence
1. Introduction to Influence
2. Positive First Impressions
3. Positive Emailing
Unit 9 | Power and Empathy
1. Influence Stems From Power and Empathy
2. Power
3. Empathy
Unit 10 | Consistency
1. Consistency and Commitment
2. The Four-Stage Model
Unit 11 | Influencing Techniques
1. Techniques of Influence
2. Influencing Behaviors
3. Powers of Influence
4. The Three Marketing Principles
5. Overusing Influence
Unit 12 | Credibility and Presenting
1. Credibility
2. Promoting Credibility
3. Presenting With Credibility, Empathy, and Influence
Unit 13 | Section Plenary
1. Section 3: Plenary
+ SECTION 4 | TEAMWORK - 13 MODULES
Unit 14 | Types of Teamwork
1. Why Teamwork?
2. Understanding Teams
3. Working Well in Teams
Unit 15 | Running a Team
1. Introduction to Running a Team
2. Three Types of Teammates
3. The Four-Stage Model
Unit 16 | Conflict in Teams
1. Identifying Conflict
2. Recognizing and Minimizing Types of Conflict
3. Benefit From Team Conflict
Unit 17 | Team Communication
1. Team Communication - Introduction
2. Communication Breakdown
3. Maximize Meetings
Unit 18 | Section Plenary
1. Section 4: Plenary
+ SECTION 5 | FURTHER COMMUNICATION TIPS - 3 MODULES
Unit 19 | Using Rapport to Influence Team Performance
1. Team Rapport Introduction
2. Rapport in Teams
3. How Communication Changes
+ SECTION 6 | OUTRO - 2 MODULES
Unit 20 | Communicating with Yourself
1. Communicating With Yourself
Unit 21 | Course Plenary
1. Course Plenary Video
FINAL ASSESSMENT