Critical Thinking and Problem Solving

Making better decisions within an organisation is crucial to getting better results. 

In a complex organisational environment with competing interests and limited resources, effective decision-making can become a significant challenge. On completing this course, you will have the skills to overcome that challenge.

By applying a simple and structured approach to problem solving, new options will become clear. When identifying potential solutions, thinking critically provides the tools to determine the correct solution for each situation, leaving a clear ‘best’ decision.

This course introduces you to the principles of 'critical thinking', a simple and logical approach, then teaches you a framework to apply in the workplace.


Whether you’re working alone, leading, or part of a team, you will understand:

  • The core concepts of critical thinking and how they relate to the everyday corporate environment
  • How to look beyond what you are asked to solve by putting a simple yet comprehensive framework around the problem
  • How to gather supporting data and information in a way that is not time-consuming and remains robust
  • How to generate and compare different solutions, even when they appear incomparable
  • How to make better decisions that really impact the board, or your company director


Course Content

Course Content

Course Content

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Section 1: Introduction to Critical Thinking


Unit 1.1 - What is 'Critical Thinking' All About?

To understand the basic concepts of critical thinking. That not everything black and white but we can make better decisions by being more rigourous. 


Unit 1.2 - Core Principles it Helps to Know                   

To understand the core principles to providing a sufficient arguement


Unit 1.3 - The Reality of Decision Making 

To understand that most of us do not operate in a fully logical environment and be able to identify when this is happening 


Unit 1.4 - How Much Does it Matter? 

To understand proportionality and be able to apply it in the workplace 

Section 2: Building Your Case: Data and Methods


Unit 2.1 - Data Quality 

This unit will summarise data quality to help identify flaws in the data in question.


Unit 2.2 - Understanding Data 

 This unit will summarise various metrics used to better understand if the data presented is really what we want to know.


Unit 2.3 - Interviews: Your Best Qualitative Technique 

This unit will teach the best practice for using interviews in your problem solving work.


Unit 2.4 - Section Plenary

This unit will summarise the data and methods used to build your case.

Section 3: The Problem Solving Approach


Unit 3.1 - Know Your Outcome 

This unit teaches you how to find out what is the goal of your investigation.


Unit 3.2 - Examine Your Problem                   

This unit teaches you how to examine the problem using a variety of techniques to better understand your problem.


Unit 3.3 - Generate Options 

This unit teaches how to generate the best options in a logical and evidence-based way.


Unit 3.4 - Analyse Options and Select a Solution 

This unit teaches how to analyse options to identify pros and cons and how to apply simple scores and rank solutions.


Unit 3.5 - Decision Making 

This unit summarises proportionality of decision making to understand what other factors may drive a decision.


Unit 3.6 - Implementation Planning 

This unit will teach you a simple framework to present your solution and will guide you when you start implementation.


Unit 3.7 - Evaluation 

This unit will teach you how to evaluate  your problem to ensure that learning is built into your implementation.


Unit 3.8 - Section Plenary

This unit summarises how we approach problem solving.

Section 4: Presenting Your Case


Unit 4.1 - Presenting and Influencing 

This unit teaches you how to present your ideas better by understanding your audience, structuring your presentation, creating a clear summary and influencing using stories.


Unit 4.2 - Section Plenary

This unit summarises how we present your case.

Section 5: Conclusion


Unit 5.1 - Keep an Open Mind and Ask Good Questions                  

In this unit we summarise the correct mind needed to be a better critical thinker.


Unit 5.2 - Course Plenary

This unit summarises everything covered in the course.


Pricing is for 12 months access.

*The AUD price shown above is an estimate. Actual charges are based on the current exchange rate from GBP



  • Required: none

Completion Time: 15 hours (average)

About the Author

Cathy Presland

Cathy Presland is a former economist and advisor to Governments internationally. She has designed and led global anti-poverty initiatives and negotiated EU regulations on behalf of the UK government.

She now trains and mentors other experts who want to share their experience and ideas, particularly those who want to write and publish 'how-to' books.

She has an MPhil in Economics, is a highly-regarded speaker, and partners with top-quality training providers to teach thousands of entrepreneurs, professionals and learners how to think strategically about their work and businesses, as well as how to make better decisions and how to share their expertise through writing.