Communication Influence & Teams

Businesses operate in an age of unprecedented speed, information and complexity. In the struggle to negotiate this environment, businesspeople are increasingly busy, stressed and rushed. Communication, influence and teamwork are becoming increasingly important, but increasingly strained.

These three skills are indisputably at the very heart of business life; they are essential in achieving clarity of information, effective coordination and positive and efficient change – all essential to business success of any definition. With excellent communication, influence and teamwork skills, the world of business becomes an infinitely more rewarding place for your staff and your business.

This course employs written material, videos, images and exercises to teach users how to cultivate these skills and ensure that they maximise their professional value.


By the end of the course, users will learn how to:

  • Better understand people’s emotions
  • Distinguish between and tailor communication according to wants and needs
  • Employ body language and active listening to communicate more effectively
  • Communicate with introverts and extroverts
  • Speak clearly and with authority
  • Create excellent first impressions
  • Cultivate power, empathy, rapport, consistency and credibility
  • Apply a number of influence-building techniques
  • Distinguish between different types of team and team members
  • Manage teams, including conflict within teams
  • Communicate effectively as part of a team


Course Content

Course Content

Course Content

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Syllabus Explorer

Course Certificate


Section 1: Introduction


Unit 1.1 - Introduction

Introduces the importance and structure of the course

Section 2: Communication


Unit 2.1 - Wants vs. Needs and Open vs. Closed Questions 

Explains the importance of wants and needs and how to use open and closed questions in your communications


Unit 2.2 - Introverts and Extroverts

Teaches you how to identify and communicate with both introverts and extroverts


Unit 2.3 - Listening 

Outlines the importance of listening, uses the three-stage listening process to explain people's listening shortcomings, and explains how to use active listening to improve your listening skills


Unit 2.4 - Body Language

Explains the importance of body language, how to use body language for active listening, how to interpret body language and how to apply body language


Unit 2.5 - Emotions

Outlines the importance of emotions in communication, ways to increase your emotional awareness, and how the 'four worlds' influence emotions and communication


Unit 2.6 - Section Plenary

A video summary of section two

Section 3: Influence


Unit 3.1 - Influence

Introduces the importance of influence, and teaches you how to create positive first impressions and ensure your emails exert influence


Unit 3.2 - Power and Empathy

Teaches you how to cultivate power and empathy in order to increase your influence


Unit 3.3 - Consistency

Explains the benefits of consistency and how to be consistent


Unit 3.4 - Influencing Techniques

Discusses a number of techniques to increase your influence, how to apply marketing principles to increasing your influence, and the dangers of overusing influence


Unit 3.5 - Credibility and Presenting

Teaches you how to cultivate credibility and how to present effectively


Unit 3.6 - Section Plenary

A video summary of section three

Section 4: Teamwork


Unit 4.1 - Types of Teamwork

Introduces the concept of teamwork and the different types of team, and outlines the pros and cons of working in teams


Unit 4.2 - Running a Team

Explains the different types of team member you will encounter and how to use the four-stage model to help manage teams


Unit 4.3 - Conflict in Teams

Explains how to identify, categorise and benefit from conflict within teams


Unit 4.4 - Team Communication

Explains how to ensure that meetings are efficient and effective


Unit 4.5 - Section Plenary

A video summary of section four

Section 5: Further Communication Tips


Unit 5.1 - Using Rapport to Influence Team Performance

Explains how to use rapport when working as part of teams

Section 6: Outro


Unit 6.1 - Communicating with Yourself

Outlines the importance of communicating with yourself


Unit 6.2 - Course Plenary

A video summarising the course


Pricing is for 12 months access.

*The AUD price shown above is an estimate. Actual charges are based on the current exchange rate from GBP



  • Required: none

Completion Time: 15 hours (average)

About the Author

Andreas Loizou

Andreas Loizou has run training course since 1999. His clients include governments and financial institutions around the world.

Andreas has also signed off research at BNP Paribas, worked in equity research at Goldman Sachs and qualified as a Chartered Accountant with PWC. He has also served as Director of Training at FT Knowledge, and was the highest-rated speaker on the Financial Times Intro to the City program six years in succession.

Andreas has a first class degree in English Literature from Leeds and an M. Phil in English from the University of Cambridge. He is also a graduate of the Faber & Faber Novel Writing Academy.

His first book, The Devil’s Deal, was published by FT Prentice Hall in 2012. It featured on the WH Smith Business Book Chart, was Pearson’s Business Book of the Month, and has been translated into Chinese, Japanese, Korean and six other languages.

Andreas is now a Leader in Residence at Leeds University Business School, where he talks to MBAs and Masters in Occupational Psychology about effective communication. He splits his time between London, Madrid and writing his next book - The Genius Guide to Modern Business Writing, which comes out in Spring 2015.