These three skills are indisputably at the very heart of business life; they are essential in achieving clarity of information, effective coordination and positive and efficient change – all essential to business success of any definition. With excellent communication, influence and teamwork skills, the world of business becomes an infinitely more rewarding place for your staff and your business.
This course employs written material, videos, images and exercises to teach users how to cultivate these skills and ensure that they maximise their professional value.
By the end of the course, users will learn how to:
Introduces the importance and structure of the course
Explains the importance of wants and needs and how to use open and closed questions in your communications
Teaches you how to identify and communicate with both introverts and extroverts
Outlines the importance of listening, uses the three-stage listening process to explain people's listening shortcomings, and explains how to use active listening to improve your listening skills
Explains the importance of body language, how to use body language for active listening, how to interpret body language and how to apply body language
Outlines the importance of emotions in communication, ways to increase your emotional awareness, and how the 'four worlds' influence emotions and communication
A video summary of section two
Introduces the importance of influence, and teaches you how to create positive first impressions and ensure your emails exert influence
Teaches you how to cultivate power and empathy in order to increase your influence
Explains the benefits of consistency and how to be consistent
Discusses a number of techniques to increase your influence, how to apply marketing principles to increasing your influence, and the dangers of overusing influence
Teaches you how to cultivate credibility and how to present effectively
A video summary of section three
Introduces the concept of teamwork and the different types of team, and outlines the pros and cons of working in teams
Explains the different types of team member you will encounter and how to use the four-stage model to help manage teams
Explains how to identify, categorise and benefit from conflict within teams
Explains how to ensure that meetings are efficient and effective
A video summary of section four
Explains how to use rapport when working as part of teams
Outlines the importance of communicating with yourself
A video summarising the course
Andreas Loizou has run training course since 1999. His clients include governments and financial institutions around the world.
Andreas has also signed off research at BNP Paribas, worked in equity research at Goldman Sachs and qualified as a Chartered Accountant with PWC. He has also served as Director of Training at FT Knowledge, and was the highest-rated speaker on the Financial Times Intro to the City program six years in succession.
Andreas has a first class degree in English Literature from Leeds and an M. Phil in English from the University of Cambridge. He is also a graduate of the Faber & Faber Novel Writing Academy.
His first book, The Devil’s Deal, was published by FT Prentice Hall in 2012. It featured on the WH Smith Business Book Chart, was Pearson’s Business Book of the Month, and has been translated into Chinese, Japanese, Korean and six other languages.
Andreas is now a Leader in Residence at Leeds University Business School, where he talks to MBAs and Masters in Occupational Psychology about effective communication. He splits his time between London, Madrid and writing his next book - The Genius Guide to Modern Business Writing, which comes out in Spring 2015.